Refund policy
Vapora — Return & Refund Policy
Last Updated: August 22, 2026
Email: lucapet44@gmail.com
At Vapora, we want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be in its original condition.
- The product must not have been damaged through misuse or improper use.
- The product should include its original accessories and packaging when possible.
- You must provide your order information when requesting a return.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
We'll review the situation and determine the appropriate solution.
Refunds
If your return is approved, we'll provide instructions for returning the product.
Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider.
Items That Cannot Be Returned
Returns may not be accepted for products that have been damaged through misuse, improper handling, or use contrary to the product's instructions.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.